01. Privacy and Security Policy.
The following information about our Privacy Policy reflects the commitment of Viatges Vilanova SAU (hereinafter Viatges VilaNova), to maintain and guarantee secure business relationships through the protection of personal data, guaranteeing the right to privacy of each of the users of our services. In this document we explain how we use the personal data of web portal users.
02. Definition of personal data
As "Personal Data" we must understand any information concerning an identified or identifiable natural person. Among others, the name, surname, postal and electronic address, as well as the telephone number or financial information are included.
03. Treatments and purposes of the data collected
Any personal data that you provide us when visiting our web portal will be treated in accordance with the data protection regulations and will only be collected, processed and used for lawful, legitimate and informed purposes.
Therefore, we detail all the purposes for which Viatges VilaNova uses personal data as data controller:
Data provided during user registration:
- Purposes: All the data collected during the registration process will be used to provide access to web services, carry out the requested electronic contracts, in addition to sending commercial information through electronic means.
- Legitimation: The legitimate basis with which the data will be processed resides in the execution of the pre-contractual and contractual measures.
- Conservation periods: The data will be kept for as long as the user has an active account and in the event that the user deletes the account for the period necessary to comply with relevant legal obligations, such as by way of example but not limitation. : tax and tax obligations.
Data provided through the newsletter subscription form:
- Purpose: Registration in the newsletter to receive institutional information on the news and updates of Viatges VilaNova.
- Legitimation: The legitimate basis with which the data will be processed resides in the execution of the requested pre-contractual measures, in addition to the consent expressed with the acceptance of this data processing policy.
- Conservation periods: The data will be kept as long as the user does not cancel the subscription.
Data provided through the contact forms:
- Purpose: Respond to the queries raised and send them commercial information, in addition to including users who have contacted via email on the distribution list.
- Legitimation: The legitimate basis with which the data will be processed resides in the execution of the requested pre-contractual measures, in addition to the consent expressed with the acceptance of this data processing policy.
- Conservation periods: The data will be kept for the entire time necessary to meet the request and/or until the subscription to the newsletter is cancelled.
From Viatges VilaNova we will inform all users of the non-obligatory nature of the collection of certain personal data, except in the fields that indicate otherwise. However, the non-completion of said data may prevent Viatges VilaNova from providing all those services linked to such data, releasing us from all responsibility for the non-provision or incomplete provision of these Services.
It is the user's obligation to provide the data truthfully and keep it updated, so Viatges VilaNova reserves the right to exclude from the services and proceed to cancel the service to any user who has provided false data, without prejudice to the Other actions that proceed in Law.
04. Communication of your personal data to third parties
Your personal data will not be communicated to any third party, except to the suppliers and/or intermediaries necessary for the execution of the sales made.
In the event that it is necessary to communicate your information to another third party, not mentioned above, your consent will be requested.
05. Security of your personal data
Viatges VilaNova has a special concern for guaranteeing the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented technical and organizational security measures to prevent any loss or unauthorized use by third parties, for example our web portals use Https data encryption protocols.
06. Information on the use of cookies
By the mere fact of visiting this web portal or using the services of Viatges VilaNova, no personal data that identifies a User is automatically registered. However, we inform you that while browsing the Website, "cookies" are used, small data files that are generated on the Internet user's computer and that allow us to obtain the following analytical information:
- The date and time of access to the Web, allowing to know the hours of greatest influx, and make the necessary adjustments to avoid saturation problems during our peak hours.
- The number of daily visitors to each section, allowing to know the most successful areas and increase and improve its content, in order for users to obtain a more satisfactory result and improve content design.
- The date and time of the last time the user visited the Website to carry out analytical and statistical studies on the use of the website.
- Security elements involved in controlling access to restricted areas. For more information visit our COOKIES POLICY.
07. Rights of users.
All users can exercise any of the rights granted by the data protection regulations, such as the right of access, rectification, limitation of treatment, deletion, data portability and opposition that assist them by writing to Viatges VilaNova, located at C /Bonaventura Armengol 15, Edif.Occesa 4º1ª, AD500, Andorra la Vella, Andorra;
Or by sending an email to dades@viatgesvilanova.com;
And in the event that you consider, you can file a claim with the Andorran Agency for Data Protection.
08. Procedures to revoke the consent given
Any user can revoke the consent given, such as opposing the use of their information for advertising purposes, market research or the development of satisfaction surveys. Said revocation may be made at any time (without retroactive effect). To do this, you must send an email to the address dades@viatgesvilanova.com.
If you wish to revoke the consent given to receive commercial communications by email, you can also do so from said email, by clicking on the link included therein and following the instructions provided.
09. Changes to the Privacy Policy.
Our Privacy Policy may be updated due to changes and legal needs, as well as due to improvements and changes included in the way we offer and provide our services and application utilities. Therefore, we recommend that you visit and access our Privacy Policy periodically, in order to have access and learn about the latest changes that may have been incorporated. In the event that said changes are related to the consent given by the user, in such case an independent and separate notification will be sent to collect it again.
If while reading any doubt or question about our Privacy Policy or you want to exercise any right or action regarding your personal data, please contact us at the following email address dades@viatgesvilanova.com.